Lowongan Banking/Financial | Lowongan Claims/Settlement | Lowongan Insurance
PT Aon Indonesia
PT Aon Indonesia is part of Aonplc (NYSE: AON) that is the leading global provider of risk management, insuranceand reinsurancebrokerage, and human resourcessolutions and outsourcingservices. Through its more than 61,000 colleagues worldwide, Aonunites to empower results for clients in over 120 countries via innovativeand effective risk and people solutions and through industry-leading global resources and technical expertise. Aon has been named repeatedly as the world's best broker, best insurance intermediary, reinsurance intermediary, captives manager and best employee benefitsconsulting firm by multiple industry sources. Visit www.aon.com for more information on Aon and www.aon.com/manchesterunited to learn about Aon's global partnership and shirt sponsorship with Manchester United. Currently we are looking for qualified Candidates for :
Responsibilities:To manage the assigned caseload of Global accounts claims and ensure satisfactory claims services to the clients both internally and externally through delivering creative solutions and professional working cooperation with all parties involved. Good development and supervision of service capability to meet Company Standard Operation.
- Works closely with the other parts of the organisation for the overall objective of improved customer service and treating all customers fairly.
- Proactively handle escalated calls and ensure complaints are resolved, where possible, and logged in accordance with business policy
- Perform independent reviews of policy benefits and approves expenses for claims cases based on interpretation of terms and conditions of policies and within authority limits
- Ensure allocated claims are properly managed, recorded and completed by ensuring full and proper data capture, case status and reserve controls and accuracy
- Ensure proactive communications with clients and respond to general queries using best practice methods and ensure administration calls and written correspondence are handled promptly
- Possess Insurance Professional Qualifications i.e., ANZIIF, AAAIK, AAIK, will be an advantages
- Self-motivated and able to work under pressure with a high level of responsibility.
- Demonstrates good interpersonal skills including verbal and written communications.
- Comprehensive knowledge of general insurance policy coverage
- Good command of English (both oral and written).
- At least 10 year(s) of relevant working experience.
- Candidate must possess at least a Diploma, Bachelor's Degree, or equivalent.
- Male / Female, 25-35 years old.
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